Spotify had a tough day on Sunday morning, with hundreds of customers reporting technical points accessing the streaming service.
Spotify’s consumer error experiences started to spike round 10:45 a.m. on September 29, in keeping with information from uptime monitoring service DownDetector. In keeping with DownDetector, the variety of complaints had exceeded 9,000 as of 11 a.m. and greater than 15,000 as of 11:35 a.m. In Spotify’s desktop app, some customers are receiving the error message “One thing went flawed” and making an attempt to play songs and albums with out success. For a lot of customers, the streamer’s smartphone app was additionally unresponsive.
DownDetector consumer experiences unfold throughout america, with points additionally reported by Spotify listeners in Canada and different nations.
On Sunday, the Spotify Cares customer support account on
In a reply to X the place some customers complained that the service wasn’t working, the Spotify Cares account urged reinstalling the app to see if that fastened the difficulty. The help group additionally recommends that customers strive logging out, restarting their machine, and logging in once more.
Like each different large internet service, Spotify has skilled intermittent outages prior to now. For instance, in March 2022, customers of the service encountered login points and Spotify stated their usernames and passwords have been incorrect; these points have been resolved in about an hour and a half.
As of the top of June, Spotify reported a complete of 626 million month-to-month energetic customers, a rise of 11 million quarterly, together with 246 million Premium subscribers (a rise of seven million within the second quarter). The corporate introduced a report quarterly web revenue of 274 million euros and income of three.81 billion euros, an annual improve of 20%.
